Usps master mailbox keys3/31/2024 ![]() ![]() I've contacted her with no response after getting one response back at the end of October," Metoyer said. She filed a complaint with USPS but said she has "zero" faith in them. USPS also has reported incidents where mail carriers were robbed for their arrow keys.ĭuring the first half of fiscal year 2023, there were 305 incidents where letter carriers reported they were robbed on the job, according to a USPS Office of Inspector General audit from September.Īs postal issues continue across the region, Metoyer said she's having a hard time getting someone to answer her concerns. Management did not know spare collection keys had to be listed on the log." "PM supervisors were aware of their responsibility to collect keys in the evening however, other duties, such as scheduling mail delivery and requesting vehicle maintenance, took priority. Postal Inspection Service," according to the audit. Unit management had not reported the missing keys to the U.S. Our investigation found 77 of those master arrow keys were reported missing, lost or stolen in Houston alone.Īrrow keys are universal keys used to access collection boxes, parcel lockers, cluster box units and apartment panels.Īn audit released last month by the USPS Office of Inspector General found arrow keys were not properly managed or safeguarded Oak Forest Station.Īt Oak Forest, "12 the 55 keys listed on the inventory log could not be located. Still, statewide, our investigation found 413 USPS arrow keys were reported missing, lost or stolen last year, according to the US Postal Inspection Service. INTERACTIVE: Explore the map below to see how often mail thefts were reported in your neighborhood On mobile device? Click here for a full screen experience. The Office of Inspector General did not accept our request for an interview, but in an email, they told us the vast majority of the 600,000 postal service employees would never consider engaging in any criminal behavior. Their office would not confirm that investigation but told us the agency "is aware of the complaints out of the Oak Forest Post Office and will continue to review the situation." ![]() The Office of Inspector General, which is the agency that investigates USPS employees, opened a mail theft investigation at Oak Forest Station three months ago, according to the records 13 Investigates obtained. Through extensive records requests, 13 Investigates learned in the past four years, the US Postal Service Office of the Inspector General has handled 261 cases in which a USPS employee has been found culpable of mail theft in their Southern Region, which includes Texas. ![]() They denied our request for an interview, but our investigation found the agency does have some documented issues. Now, she said, she worries someone inside the post office could be responsible for her missing mail.ġ3 Investigates asked USPS about Metoyer's concerns about the Oak Forest Station where she gets her mail. ![]() Metoyer said even after she put a hold on mail delivery, instead opting to pick up every item of mail from the Oak Forest Station, she still had missing mail, including stolen checks that someone attempted to fraudulently cash in a different amount than what it was written for. 1 in stolen checks resold on dark web, research shows Anger hit me when I had contacted (the post office) and it got worse." Anger did not come until this process kept going. Like I can't imagine reading that and taking the money," Metoyer said as she held an envelope that had been ripped open before she could check her mail. "This is really sad that this is what is happening. ![]()
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